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How to cancel payment?

Quick find code: 410-411-666-66219304

Nipastori

Nipastori

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey. Every month Jagex took about 10€ from me and i don't know which that pay is. I have now this new account and i haven't bought membership or anything else for this account. I can't log in my old account to check is there something which pays. I can't log in my old account because i can't remember that email address and my phone has changed so i can't get authenticator code and because i haven't anything other recovery email or something i can't get new password. Yeah, there is "Cancel Subscription if you don't have access to your account" but that doesn't works. If i put that, nothing happens. So what i can do anymore? I NEED HELP!

17-Jun-2021 14:57:00

Nipastori

Nipastori

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Well, i checked my bank infos, and that 9,49 payment has been took from december 2020 to this time, every month. So it can't be my old account payment because i have played my old account last time maybe july 2020. So what i have to do? Somebody using my debit card or something?

17-Jun-2021 16:42:22

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Nipastori.

May you please work through the steps found in this Support article: Unknown transaction ? If they do not resolve your concern, scroll all the way down to get in touch with Billing Support to see how they can further assist you by clicking on the
"Contact Us"
link. It may take up to 48 hours to get a response from them.

17-Jun-2021 18:32:58

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