Forums

Membership purchase not active

Quick find code: 410-411-651-66218548

9 3 1

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I purchased membership using the Bond Pouch > Buy Membership using my mobile device. As the site recommends I waited 24 hours for the membership to activate which still hasnt worked. I also have not received a confirmation email but have proof in my Bank History showing where the payment was successfully processed.

I am posting this here due to the fact I cannot get in contact with anyone from Jagex Support.

If anyone has any recommendations on what to do to resolve this issue please let me know.

10-Jun-2021 14:42:56

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

9 3 1

Check the points on these two support pages:
Unsuccessful payment
Common Mobile Payment Issues

Either you were seeing a pending payment in your bank account which ultimately did not go through or you might need to "pick up" your purchase.

Forum Community Helper -

Information about Moderators and Community Helpers

11-Jun-2021 08:03:26

Quick find code: 410-411-651-66218548 Back to Top