forums.rs

Forums

unpaid membership

Quick find code: 410-411-642-66213456

SirLuthas

SirLuthas

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
i have no clue what to do, so i am trying here for some help from members of staff, i have paid for 2months an have only received 1month this isnt the 1st time this has been done to me the last time they said it was a issue with a none existing account yet now you can see it isnt the case i believe my account is bugged an would like my extra month that i had paid for please i have left it for afew weeks to see if it would go on eventually but have still not received it and have only received one month after paying twice the 1st transaction came out of my bank account and so did the 2nd but the 1st transaction didn't actually give me my membership so i paid again to see if i would receive both but was obviously only given one month please may this be looked into so i can receive my lost month. many thanks in advance.
i will also say this does stop my interest in paying for a yearly fee because of this problem yet my main has never received this issue. I'm from old-school runescape.

29-Apr-2021 05:04:12 - Last edited on 29-Apr-2021 05:16:52 by SirLuthas

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Luthas UIM


Firstly, check the emails you received to confirm the payments.
These two emails should be addressed to the display name of the account you paid for.
Check that both emails have the correct display name in them.

If you only have one email, check your bank account again as it is possible one payment was returned.
If the display names in the two emails are different, it means one payment went on to another account and you will need to contact Billing Support.
This can be done via the Bought membership on the wrong account support page.

If you are unable to check your email, you can also see the same messages in the 'Messages' tab in account management here on the website.
If you only have one purchase confirmation message, check your bank account to see if the payment was returned and check any other accounts you own in case the payment went to another account.
Forum Community Helper -
Information about Moderators and Community Helpers

29-Apr-2021 14:03:20

Quick find code: 410-411-642-66213456 Back to Top