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They did not give me my Bonds

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27-Jul-2021 23:29:55

May

2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile

Thread moved to the Community Led Payment Support Forum for best results.

The original post has been hidden as the transaction ID should not be posted on the public forums. It is quoted below with that removed:

Sylph Haruna said :
The reason for communicating with you is because I recently made the purchase of 5 bond where until today I have not received said article, I would like you to please do not give me my money back to give me the article for which I made the purchase.

Thanks a lot.

I leave the following information:

GPA transaction ID.[Edited]

~Tren

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28-Jul-2021 00:58:13

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Nefthaniel

Follow the instructions on the Find my Bonds support page.

After clicking the 'Contact Us' button, the next page asks you to check both game versions in case the Bonds went to the wrong game version.

You should also have a confirmation message for the purchase in your 'Messages' tab on your account. Check the 'Messages' tab. If there is no message, check any other accounts you own as you might have been logged in to another account by mistake meaning the Bonds went to the other account.

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28-Jul-2021 10:44:08

Sylph Haruna

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello, I looked at my other account and they are not there either, I checked the bank, inventory and bonds pouch and I can't find them anywhere .....

28-Jul-2021 13:08:32

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

I checked and GPA transaction means you purchased through Google Play.

Check the points under the "Membership / Item not added to account" heading on the Common Mobile Payment Issues information page.

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28-Jul-2021 13:25:55

Sylph Haruna

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I already did what I said, enter the game store, press the item that I had previously bought and the following appears: https://ibb.co/JW1fsFt

In the image it says: Error, you already bought this article.

29-Jul-2021 00:12:04

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Have you logged into Old School and checked in there?

I am asking because the image you have linked is an image of the Old School Bonds purchase page, not the RS3 Bonds page.

Sylph Haruna has login access to both RS3 and Old School though it looks like the account does not play Old School.

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29-Jul-2021 00:54:32

Sylph Haruna

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I made the purchase in old school, and to rule out I also check the rs3 account but it does not have the bonds either ... the truth is, I feel very indignant because losing 5 bonds is not a small thing ...

29-Jul-2021 01:45:42

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Try this in your Google Play store app:
SETTINGS..GOOGLE PLAY...STORAGE..CLEAR ALL DATA AND CACHE.
That should fix the error message.

Then try these instructions again: Malua said :
Check the points under the "Membership / Item not added to account" heading on the Common Mobile Payment Issues information page.

I would also check your bank account to see if the money actually has left your account as the purchase may have failed.

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29-Jul-2021 02:15:23

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