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Cant purchase anything. Thread is locked

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Paladin_Karn

Paladin_Karn

Posts: 113 Iron Posts by user Forum Profile RuneMetrics Profile
Ive bought bonds and rune coins from the store many times but now its saying my card is declined by the issuer of the card.

I have more than enough funds to cover the amount im buying and i contacted my card issuer and they said it was on Jagex's end. The payment is being automatically reversed by Jagex. However the message im getting from Jagex is that its my card issuer declining it.

Wat do?

23-Mar-2021 17:47:30

Paladin_Karn

Paladin_Karn

Posts: 113 Iron Posts by user Forum Profile RuneMetrics Profile
I have tried multiple different cards but they are all being refused by Jagex. They still work on other sites like steam. I contacted Jagex support and they said I could use steam to purchase some stuff but i cant figure out a way to do that.

U mention a purchase limit, i cant find any information about this anywhere else. What is the purchase limit?

24-Mar-2021 15:36:37

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
You won't find any official information about the purchase limit on RS accounts.
All I know is, it exists to combat online fraud against Jagex.
The limit is set by computer algorithm, is individualised to each account and is based on your previous purchase history.
If the purchase limit is the problem, you won't be able to override it. You will have to wait until it opens your account back up to purchasing.
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24-Mar-2021 20:27:24 - Last edited on 24-Mar-2021 20:34:36 by Malua

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