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Charged for cancelling Member

Quick find code: 410-411-613-66207642

Blulectric

Blulectric

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I was charged for another month of Membership on the 9th for $9.99 (which is fine, I plan on using that month). However when I cancelled the recurring membership the next day on March 10th, I was charged another time for $10.99. This $10.99 charge was also listed in message as "billing: other" with the message:
We're just writing to confirm that your recent cancellation of your ongoing subscription agreement was successful. No further payments will be taken on this subscription agreement, although you will retain access to members' features until any remaining credit on your account elapses.

Was this just the double charge that happens when a transaction is pending? My card saw both charges as official charges and none are marked as pending.

13-Mar-2021 17:54:11

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Xxswxx


If you are paying in USD $10.99 is the cost of one month membership.

Check your 'Messages' tab inside account management. Do you have a message about the $9.99 purchase?

As it is now March 14th, your card should no longer be showing a pending purchase, the purchase should be confirmed.
Does your card still show two purchases?

If the extra amount is still showing as paid, contact Billing Support to find out what is going on.
Go to the Unknown transaction support page, read through it and use the 'Contact Us' button at the bottom to navigate to a message form.
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14-Mar-2021 01:39:08

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