forums.rs

Forums

updating subscription Thread is locked

Quick find code: 410-411-587-66206790

yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
Hi
Just a quickie I had to update my payment details because the card I used expired.
I set up a new subscription, because you can't now change the cvs, and it went through ok I assume.
The account details mention today's date when I query the account online via the RS homepage, however I haven't had a confirmation email as yet, anyone know if that should be instant upon payment or will it take a time?
my subs are billed on 22 of the month and account now says next bill will be 22 April and not 22 March as it was earlier? I know what I want to do, but can rarely achieve it

07-Mar-2021 09:50:07

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 16,537 Opal Posts by user Forum Profile RuneMetrics Profile
Hi yammaniow.

When you set up a new monthly subscription, it will charge the card immediately, and add a month's membership to whatever you have remaining from the previous subscription.

There should be a message in the account's message centre inbox.

The email receipt will go to the email address you entered when you set up the new payment, not to the account's registered email. Don't forget to check the spam folder. Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper
( Info )
Discord: Asahel Frost
FC: SilverScaper

07-Mar-2021 10:29:30

yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
ok I have the message in the message centre, but nothing in email yet.
is there a way I can check the email address I put in at the time I renewed.as I think I may have misplaced two characters?

thanks

I sent an email to the email address that I may have mistakenly typed this address does not exist was the email bounced back. I know what I want to do, but can rarely achieve it

08-Mar-2021 07:12:37 - Last edited on 08-Mar-2021 07:42:14 by yammaniow

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 16,537 Opal Posts by user Forum Profile RuneMetrics Profile
Hi yammaniow.

I suggest you use the refunds page to contact Jagex about this.
Refunds

Click "Contact us" then "No" then "Jagex" then "Request a refund".

Explain the issue in the text box on the form. Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper
( Info )
Discord: Asahel Frost
FC: SilverScaper

08-Mar-2021 16:33:10

Quick find code: 410-411-587-66206790 Back to Top