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yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
my debit card expires shortly, last one I changed the card details but his no longer seems to exist.
The support page says I need to set up a new subscription, the amount on the new sub is different to what I pay currently. If I renew will I pay the old price, which I am currently paying or the new price? I know what I want to do, but can rarely achieve it

23-Feb-2021 12:15:21

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
yammaniow


The membership payment page should show both the full price and the discounted price e.g. discounted price full price

Changing card details to update for a new card can no longer be done. You have to sign up for a new subscription but, even so, you should still be able to get your old grandfathered price.

Check that you are logged in to the correct account on the payment page.
Were you logged in when you were seeing the price before?
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23-Feb-2021 13:51:40

yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
yes was logged but wasn't trying to buy as such as I was unsure of the pricing.
All I saw was the. current prices for month 6 month etc. On certain I activate card I will redo my membership before it expires and see what happens when I get that far lol.
Thanks for your assistance I know what I want to do, but can rarely achieve it

23-Feb-2021 15:34:03 - Last edited on 23-Feb-2021 15:36:25 by yammaniow

yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
hmmmm I am not sure, as it was 3 years ago since I last did the expiry date change .
maybe that's right, so if I do it on March 1at will new subs start that day or when the subs still happen on the original expiry date which is 22nd I think, or does it mean I lose a couple of weeks membership? Not that it matters a lot but the web pages are none too clear tbh.
It would have been nice to have an explanation of an email to say they had changed the methods, still never mind and thanks for your input too. I know what I want to do, but can rarely achieve it

24-Feb-2021 08:43:23

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
You don't lose any time already paid for but, the day you set up a new sub, Jagex will take the first membership payment on that day.
Example:
You might have 14 days still remaining on your current sub and set up a new sub (one month).
The payment for that month will be taken straight away but you will have one month and 14 days of paid membership to use up and the next payment won't be taken until 3 days before the end of that time.
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24-Feb-2021 10:06:30

yammaniow
Mar Member 2007

yammaniow

Posts: 1,828 Mithril Posts by user Forum Profile RuneMetrics Profile
ok managed to renew subs today at the grandfather price so all is good.
didn't get a confirmation email though. The account mentions todays,7 march, and next payment due 22April so I assume it went through all right.

please feel free to shut this if you wish I know what I want to do, but can rarely achieve it

07-Mar-2021 09:55:46

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