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Account hack - fraud

Quick find code: 410-411-570-66205505

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27-Feb-2021 07:38:20

PryderiKoKru
Nov Member 2023

PryderiKoKru

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Also a few months ago I do remember seeing added membership to my account thinking back I don't remember adding all of it. So I'm not sure what they might've been doing (my stats didn't change enough for me to notice) but this could've been going on for a while. So I would check that as well. You should have my real name and I can supply state issued id with photo if necessary.

27-Feb-2021 07:42:55

PryderiKoKru
Nov Member 2023

PryderiKoKru

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Also a few months ago I do remember seeing added membership to my account thinking back I don't remember adding all of it. So I'm not sure what they might've been doing (my stats didn't change enough for me to notice) but this could've been going on for a while. So I would check that as well. You should have my real name and I can supply state issued id with photo if necessary.

27-Feb-2021 07:42:57

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
PryderiKoKru


It sounds like someone has been using your account to commit online fraud against Jagex.

As long as you have used the contact point on this page - click here to message Billing Support, you started in the right place.
You just have to wait for a reply which can take up to 48 hours, however the weekend might slow things down.

While you wait for a response, take some time to review your security, especially if this has been going on for a while.

It may be as simple as changing the password to your email and setting up 2-step verification on your email. <- just this may be enough to keep the hijacker out.
Instructions: Keeping your email secure

Also, work through this page: Securing your account
Check the security of your device: Securing your device
And check that the hijacker hasn't set up any direct access links into your account. To check this, go into account management (My Account at the top of this page) and click on the 'Linked Accounts' tab. Make sure the hijacker hasn't set up any links to a Google account, Facebook account or Apple account.
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27-Feb-2021 07:59:10 - Last edited on 27-Feb-2021 08:04:05 by Malua

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 152,172 Ruby Posts by user Forum Profile RuneMetrics Profile
PryderiKoKru said :
So within the last month I had 72m stolen from the account. First 60m right before my pipes busted right over my computer. Then it took me a while to get to the point I felt safe changing my password so I was playing on a old phone (yes I'm jobless right now). So before I could get back on my computer at somepoint someone stole another 12m.

Now after changing the password I got the account frozen from a insane charge of 840$ to the account. I have sent a little more information privately in a message to support and I just really would like a response from a mod that its getting looked into.

I've lost family members to suicide this past few years. RS has always been a good sober escape. I've changed my pass from a VPN luckily now for a 2nd time this month. Please catch this piece of sod and give him a shake for whosever money they stole and used my account to funnel through. Don't let me lose this account for this. It would really suck.

heres the request ID from the email (removed)


Thats your first post back without the E-Mail ID number. It might be an issue where someone else might be able to use it to make contact with Jagex. So best that is kept private.

I did lock the duplicate thread.

You can still use this 1.

Good luck.
Comprehensive Account Security
What do snowmen have for breakfast? Snowflakes! :P

27-Feb-2021 09:55:26

PugsLife

PugsLife

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I don't know how to post on forums besides replying but my account was aswell hacked. It does not make since I haven't played in a little over a week and it has 2 step verification installed so how can someone take my account and all the stuff if I have all the security aspects covered.

27-Feb-2021 14:21:56

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