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"Attempting payment"

Quick find code: 410-411-567-66204357

Oct 2020

oLethal

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Long story short, my bank was at $0 when it attempted payment for a reoccurring membership. Obviously didn't go thru, but there money on there now. How do I get the payment to go thru now? Do I have to cancel membership then go from there or? When I click "update card details to continue membership" the only option it shows is to cancel membership =/

Please help

20-Feb-2021 18:11:05

Dec 2013

Alexander

Posts: 4,859 Adamant Posts by user Forum Profile RuneMetrics Profile

I have moved your thread over to the Community Led Payment Support forum.

Alexander

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20-Feb-2021 21:24:26

Apr 2012

Finance

Posts: 56,428 Emerald Posts by user Forum Profile RuneMetrics Profile

Jagex will usually attempt to rebill you again before your membership expires, if their first attempt is declined.

But you could certainly buy another subscription through the website--this will take a payment right away and cancel the old subscription.

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20-Feb-2021 21:40:20

Oct 2020

oLethal

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Thanks a lot finance, wasnt sure if id double bill for the sub, and thanks alexander for moving the thread.

20-Feb-2021 22:06:42

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