Hi, I don’t really play RuneScape much at the moment but noticed I had still been paying monthly membership for my RuneScape account ( what’s is no problem 🙃
but today I decided to log back in and I was in member world for about five minutes before my game crashed and I refreshed trying log back in and it says I’m no longer a member anymore. I checked my bank statement and I was billed for a month membership only 3 weeks ago? Does anyone know why this was cut short? And why when I wasn’t playing I was billed monthly but the day I log in my membership stops? This is my only RuneScape account and don’t play much so any help would be greatly appreciated.
I suspect you have logged back in to a different account.
Check the display name of the account that isn't a member and compare it to the display name shown on the payment confirmation email.
Is it exactly the same display name?
Are you using a pc/laptop or are you using a mobile?
Players that use mobiles to play the game do experience weird login issues.