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Lil NBA

Lil NBA

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi, I don’t really play RuneScape much at the moment but noticed I had still been paying monthly membership for my RuneScape account ( what’s is no problem &#128579 ;) but today I decided to log back in and I was in member world for about five minutes before my game crashed and I refreshed trying log back in and it says I’m no longer a member anymore. I checked my bank statement and I was billed for a month membership only 3 weeks ago? Does anyone know why this was cut short? And why when I wasn’t playing I was billed monthly but the day I log in my membership stops? This is my only RuneScape account and don’t play much so any help would be greatly appreciated.

29-Jan-2021 22:19:02

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Lil NBA


I suspect you have logged back in to a different account.

Check the display name of the account that isn't a member and compare it to the display name shown on the payment confirmation email.
Is it exactly the same display name?

Are you using a pc/laptop or are you using a mobile?
Players that use mobiles to play the game do experience weird login issues.
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30-Jan-2021 00:41:29

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