RuneScape Forum Archive | paid for membership

Jun

2023

mikey2313

Posts: 23 Bronze Posts by user Forum Profile RuneMetrics Profile

I paid for the gold premium membership and was sent confirmation of payment but it was not applied to my account.

23-Jan-2021 20:34:18

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

mikey2313

Check the confirmation email you have received from Jagex. It should say 'Premier Gold' under package purchased.

Also, make sure you have logged out and closed the game down then open up the game and log in.

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23-Jan-2021 21:03:57

Jun

2023

mikey2313

Posts: 23 Bronze Posts by user Forum Profile RuneMetrics Profile

It does not say what package I purchased , the amount deducted from bank account was the amount charged for gold package.

23-Jan-2021 23:39:27

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

The confirmation email for the purchase ALWAYS says what has been purchased.
Look under the word "Package" and it will say something e.g. 1 Month Membership, Premier Club Gold etc.

Head to the Unsuccessful payment support page and follow the instructions.

The first point is to check any other accounts you own in case the membership went to the wrong account.
The second point talks about the purchase "pending" and not actually completed yet.
The third point directs you into the relevant sections for Credit/Debit card or PayPal.Click on the 'Common Credit Card Issues' link as the linked page has a 'Contact Us' button to message Billing Support to ask about the payment.

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24-Jan-2021 01:07:59

Jun

2005

emYew

Posts: 31 Bronze Posts by user Forum Profile RuneMetrics Profile

I have similar situation. I renewed/purchased 12 mos. back in 11/2020, got the email confirming. But my existing premier perks were gone within a month.

Per Jagex's records, my account doesn't expire until Jan 2022 (!?) I know that time has passed and Covid Life is all around us but I can tell you I am mystified, confused, and more than a little frustrated, yadda, yadda, yadda.

I am trying to find out how to get this resolved. Forums appears the only way to get anyone to respond. What can I do?

Does this skin color make me look fat?

24-Jan-2021 05:31:50 - Last edited on 24-Jan-2021 05:33:29 by emYew

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

emYew

The confirmation of purchase email has to say "Premier Club Gold" under 'Package'.
If it says "12 Month Membership" instead, it means you bought the regular twelve month membership instead of Gold Premier.

To contact Billing Support to get them to check, go to the Refunds support page and use the 'Contact Us' button to navigate to a message form.
Navigation: Contact Us -> No -> Jagex/Steam -> Request a Refund

I know the 'Refunds' page isn't exactly what you are after but that is the place to start.
Billing Support JMods will get back to you and explain what can be done.

note from me: this sort of issue needs to be jumped on as soon as you notice a problem. If too many weeks have gone by, you might be limiting the available options to rectify.

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24-Jan-2021 08:41:36