RuneScape Forum Archive | didnt get members after paying

Jan

2021

GB SICKv2

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

I bought members plus a bond 3 times in a row for the 3 months plus a bond. payment successful every time. however I still have received neither membership or my bonds

17-Jan-2021 01:43:11

Oct

2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

Did you purchase it through computer/card or mobile? Check your mail or message centre for notifications and see if it's gone through on Jagex' end. Sometimes it can take up to 30 minutes, AFAIK.

If you have any alternative accounts, make sure that you were signed in from the correct account - this can be troublesome at times. Please sign in on your other accounts if you have any, see if the purchased items are stored there.

When buying bonds, make sure that you purchase them for the correct game. There's an option to buy them for RS3 or OSRS.
Payments and membership Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

17-Jan-2021 01:49:17

Jan

2021

GB SICKv2

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

I did it through runescapes website and used paypal via my linked bank account. paypal has sent me a receipt via email for all 3 transactions. I made sure I was on the right account as well.

17-Jan-2021 01:56:39

Jan

2015

GB SICK

Posts: 1,217 Mithril Posts by user Forum Profile RuneMetrics Profile

this is my main account and has had membership non stop for years. I checked on this one and haven't received the extended membership or the bonds on here either.

17-Jan-2021 01:59:22

May

2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile

Thread moved to the Community Led Payment Support Forum for best results.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

17-Jan-2021 04:08:21

Oct

2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

Thanks, Tren ^_^

@GB SICKv2 it appears you're member now, did everything sort it self out by waiting? Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

17-Jan-2021 04:24:23

Jan

2021

GB SICKv2

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

no, everything was not resolved. I ended up in game clicking the tab to upgrade to members and did it that way but I was still charged and billed for the other 3 times that I did not receive member or the bond included in the order. twice with bond and 3 months membership $36 and once with just 3 months membership @ $29

17-Jan-2021 04:45:00

Oct

2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

Ok. I suggest you make a refund ticket through Support Centre, and hopefully they can help you sort out the duplicate charges. Good luck.
Request a refund Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

17-Jan-2021 04:51:44

Jan

2021

GB SICKv2

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

Corder said :
Ok. I suggest you make a refund ticket through Support Centre, and hopefully they can help you sort out the duplicate charges. Good luck.
Request a refund

Thanks bro

17-Jan-2021 05:10:24

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didnt get members after paying