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Hacked withOutstanding Balance

Quick find code: 410-411-517-66197767

Thaelris

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

My account was hacked and now says, "Your attempt to log into your account was unsuccessful. Don't worry, you can sort this out by visiting the billing system." After visiting the billing system I saw an outstanding balance of $175???? I am a paying member and have no way spent that much money on this game? Now I cannot log in? Can someone please help me?

Thanks.

11-Jan-2021 01:28:46

Oct 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

You will have to contact Jagex through Support Centre. Scroll down to the bottom of the page.
Settle an Unpaid Balance

However, please make sure that your device and account is secure before proceeding with the ticket. You should work on the following points
- Secure your device with virus and malware scans
- Change password of your Email
- Add 2FA to your Email
- Change RS password
- Set up RS Authenticator
Securing your account Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

11-Jan-2021 01:46:40

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