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bought wrong membership

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2onza2

2onza2

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I bought a bond in GE and then purchased membership timecode (for new fresh worlds or something like that in store). I haven't played in over a year and had no idea I wasn't buying a regular membership.
Can I return that timecode and buy regular membership instead? A few days ago I sent an email to the support team. The website indicates a waiting time of 48 hours, but there has still been no response.


Kind regards

23-Sep-2022 08:23:23

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
2onza2


Did you use a webform to message Billing Support or did you use an email address?

Contacts need to be done via the webforms. An email might be missed.

There are several contact points to choose from but the 'Contact Us' button on this page should do.

There is a delay in the reponse time currently. PSA about it: [23-09] Delayed response times
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23-Sep-2022 14:44:25

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