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Purchased member through Apple

Quick find code: 410-411-418-66187233

Jul 2023

inscopia

Posts: 17 Bronze Posts by user Forum Profile RuneMetrics Profile

24 hours ago I purchased membership through Apple and payment has been taken from my bank account. Yet, Runescape says that I don't have membership. Please help. Thank you.

02-Nov-2020 23:19:17

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

inscopia

Go to the Common Mobile Payment Issues support page and work through the points under "Membership / Item not added to account"

If you need more help, there is a link to Apple Support at the bottom of that page.

If your account does not yet have membership, it means Jagex have not received the money.
Until the money is received, Jagex cannot help. You have to start at the Apple end first.

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03-Nov-2020 08:16:18

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