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Twitch prime free umbral chest

Quick find code: 410-411-397-66184325

Neaven

Neaven

Posts: 12 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi All,

Claimed the two Umbral chests and currency pack, it shows as claimed but when I log into RS3 I am not given the Umbral chests and currency pack. I have asked around and I have noticed forums stating to click on the "here" link even though I have the "claimed" tick next to the Umbral chests promotion. The "here" link is no longer there and when I look at the instructions it simply states:

"Instructions

If you successfully linked your Prime and Runescape accounts, your loot will be available the next time you login to Runescape.

Don't have the game yet?

Download Runescape here and Old School Runescape here
"

The "here" link is no longer there to link the Runscape account (maybe because Twitch Prime is now called "Prime Gaming" only the "here" link is to download the rs3 game client.

To the left of the "Instructions" section on the Prime Gaming is does state that my Runescape account is linked"

I have tried logging into the Runescape website and un-linking and re-linking the account to both my Amazon Prime and Twitch account but this has not resolved the issue, can someone please assist as I have no idea what else to do.

15-Oct-2020 00:27:09

Astii
May Member 2023

Astii

Posts: 6,109 Rune Posts by user Forum Profile RuneMetrics Profile
You will probably been to file a Support request with Jagex to have them verify the link. They have to have a way to do so. You might need to provide your email address for the Prime account as well.

If you go to Account > Linked Accounts you can verify if the Amazon account is linked to your RS account.

Sadly neither will provide info on what the other is linked to, which is kind of dumb.

15-Oct-2020 08:25:04

Jolly Pker

Jolly Pker

Posts: 27 Bronze Posts by user Forum Profile RuneMetrics Profile
I made the mistake of Claiming these chests on an IRONMAN account... so I cant claim them. I had no idea as I have just recently started playing ironman mode that I would unable to collect items from special events where I can claim items without being able to get them. It would be nice if they were at least stored in the lobby screen so that i know i have them. I am working to get the 50k needed to change from ironman into a normal account. Any help would be appreciated as I am just getting back into the game. Thanks This account is 18.7 Years old.

15-Oct-2020 21:56:36

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
@
Reegun


The exact same issue as Neaven or the exact same issue as Jolly Pker ?
These two posters have completely different issues.

Please start a separate thread and explain with a little more detail.

In the Community Led forums (Account Help, Payment Support, Technical Support) it is best if players start their own threads as you get your own dedicated response.
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03-Nov-2020 08:04:53

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