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Outstanding Balance Hijacking

Quick find code: 410-411-396-66184315

Thercon

Thercon

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Sorry to type this here but the support didnt work on any browsers . So i decided to try playing RS with my friends on steam again but when i logged in my acc i saw that i had a "Unpaid balance" with i sure as hell havent done. I suspect that someone had hijacked my acc and tried to spend money on it. All i want is to have my acc back so i can play with my friends.

14-Oct-2020 23:42:14

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Thercon


You need to get the webform working. Try clearing your browser cache.

The support page with information and the contact point is: Settle an Unpaid Balance

While you wait for a reply (which can take up to two days), spend some time reviewing your email and account security.
Instructions: Securing your account
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15-Oct-2020 01:29:37

Rycia

Rycia

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I have the same issue right now and it's been a week with no resolution.
I have a membership that expires in 2 days which I doubt will be reinstated since support seems like they're just going to ignore me.

07-Jun-2021 01:01:31

Rycia

Rycia

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Edit: fixed, but membership from twitch prime wasn't reinstated.

I have discovered after just now logging in that it's been removed/fixed, but jagex did not communicate this to me in any way, shape, or form, through email, or through my message center.

I have made a post on my own separately about the issue further, along with the ticket. Can't find the link to it for some reason.

07-Jun-2021 01:52:35

Rycia

Rycia

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Another thing I just noticed when I logged on, ALL of my gp got taken too and my account wasn't actually reversed in any way. I'm surprised they didn't take more than they did, but still, it's sad that my bank and my inventory is at a hard 0 gp. I don't remember what I had, I just remember it was a lot and I worked for months to get to where I was. like 300k. Oh well...
Not very happy. I should had been given something to reimburse for everything I lost, but my hopes are low. Probably not worth the effort to play the game much anymore when everything I had of value was pretty much taken. At least my equipment wasn't.

07-Jun-2021 02:54:08

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
It sounds like a hijacker got access to your account and used it to commit online fraud against Jagex. :(

Jagex does not replace stolen items or gp.
Instead they focus on educating players to secure their accounts sufficiently so that a hijack never occurs.

Have you thought about how a hijacker might have found out your login information?
Is your email protected with 2-step verification?
Is your RS account protected with Authenticator?
Is your RS account password unique and not in use on any other of your web logins?
Jagex have a support article of instructions about Securing your account

It is possible to give feedback about the support experience you received.
Informally via the Rants forum.
Formally via a complaint letter (instructions at Clause 22 of the Terms and Conditions).
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07-Jun-2021 03:49:07

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