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Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Astro_Muffin


If you are on Gold Premier your membership should not be renewing now.

Are you signed up to the Prime Gaming Umbral Chests promotion?
That sign up is triggering payment acknowledgement emails and players are reporting this.
If that is the case, don't worry.
If you aren't signed up to that promotion, check your bank account to see if a payment actually has been taken and work through the Unknown transaction support page.
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21-Oct-2020 23:54:30 - Last edited on 21-Oct-2020 23:55:37 by Malua

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