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Account locked/unpaid balance

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King Yappa

King Yappa

Posts: 14 Bronze Posts by user Forum Profile RuneMetrics Profile
For some reason my bank reverse some of my transactions with jagex.

I been trying to contact them but through email takes awhile to respond.

Been trying to pay off the unpaid balance but don’t have the option to pay with my card or pail anymore.

Only payment available is through razor gold and every time I try to reload with them it fails.

Just want to settle this and able to play again.

12-Oct-2020 21:04:22

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 16,537 Opal Posts by user Forum Profile RuneMetrics Profile
Hi King Yappa.

The ability to pay with credit card is often removed in situations like this, since that is a payment form that can be reversed.

Your best bet is to sort it out with your bank, and get them to reverse the charge-back. Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
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12-Oct-2020 21:32:21

King Yappa

King Yappa

Posts: 14 Bronze Posts by user Forum Profile RuneMetrics Profile
Thank you for helping!

The card which I made the purchase with is not cooperating and is not able to reverse the charge back.

I’m willing to use a different card my main bank to pay off the unpaid balance but I don’t have the option too! I’m stuck

12-Oct-2020 22:40:22 - Last edited on 12-Oct-2020 22:58:21 by King Yappa

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
There are only two ways to clear an unpaid balance:
1. by reversing the chargeback (contact your bank)
2. by paying with the method Jagex allows (see the payment page)

The cheapest way is no. 1, reversing the chargeback.
No. 2 is more expensive as there are extra costs involved in the chargeback which Jagex pass on to you.

Jagex will not accept any payment method other than what is shown on the payment page.
The allowed payment method will be a secure method that cannot be charged back again.
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13-Oct-2020 00:44:01

King Yappa

King Yappa

Posts: 14 Bronze Posts by user Forum Profile RuneMetrics Profile
I tried doing a chargeback but I made the purchase under my Robinhood card and there no way to contact them or a bank. I sent them a support but they told me my transactions was completed on such date and under this card.

I ask why they reverse my payment(money is not the issue) I have plenty in my Robinhood account. They didn’t see anything about it and just say my transactions was completed.

I’m stuck in a bubble. I tried using jagex preferred methods and I’m not able to do it. Either that payment option isn’t available at my location or that website is not accepting my payment.

I tried doing MasterCard,visa and PayPal method on razor gold but keep failing.

13-Oct-2020 01:28:32

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
I assume you received the refunded money?

I am going to move this thread across to the Community Led Payment Support forum as it really should be in there.

You are going to have to work with the method you have been given to pay.
Contact Razer Gold for help about how to pay using their product: https://gold.razer.com/help
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13-Oct-2020 02:11:54

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