RuneScape Forum Archive | Billing report w/ no purchase?

Nov

2018

Godzuky

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

So to elaborate on the title of the thread, I received a billing report in my account's mail, dated for today (October the 16th of 2020), stating that my subscription was successfully put in place for membership.
My issue arises from the fact that I'm already a gold VIP member and am already under a subscription for membership with the account in question.
None of the billing information was changed, the subscription was not removed then put back up, it just gave me a billing report for a subscription that by all rights could not have been made.
I do not know what to be doing in this situation, it makes no sense to me for this to be happening.
I would appreciate any help or thoughts on this.

16-Oct-2020 08:44:33

Jan

2007

Gray Zelda

Posts: 38 Bronze Posts by user Forum Profile RuneMetrics Profile

I have the same issue - the billing notice on a Premier account - it seemed to be triggered with that Amazon prime gaming umbral chest promotion. Any information on this would be appreciated.

18-Oct-2020 05:47:29

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Godzuky

and

Gray Zelda

The Prime Gaming Umbral chests promotion is triggering the billing emails.
This has been confirmed by a JMod and isn't something you should be concerned about.

Forum Community Helper -

Information about Moderators and Community Helpers

18-Oct-2020 05:57:30

Vockinworst

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

i have the same problem now
but i cant loggin how can i help this and loggin
i didnt order anything
i cant find any receipt or bill
and i cant login..

01-Nov-2020 16:45:14

Vockinworst

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

i have the same problem now
but i cant loggin how can i help this and loggin
i didnt order anything
i cant find any receipt or bill
and i cant login..

01-Nov-2020 16:45:29

May

2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile

@ Vockinworst - Your issue is not the same as the one above.

If you need help logging in, please create your own thread in the Community Led Account Help Forum to get that resolved.

Once that is resolved, if you still have a billing issue, you can post a new thread in this forum to get help with that.

in the Community Led Support Forums, it is much easier to give everyone the help they are looking for if each user creates their own thread about their issue.

Every user's situation is somewhat unique, and it can get confusing as to which post is to which user, when more than one player is trying to get help on the same thread. Advice given to the original player may not apply in each case. Also, when tacking your situation on to another player's thread, those helping may recognize the thread as one where the issue had already been solved, and may not notice that a different situation has been added to that thread.

Thanks

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

02-Nov-2020 00:36:54