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VIP + Monthly payments?

Quick find code: 410-411-373-66182919

Jan

2018

ABNreaper

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

So I purchased Gold premier membership for the VIP package, but monthly payments are still being charged to my card?

04-Oct-2020 16:04:52

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

ABNreaper

Work through the points on the Unknown transaction support page.

If the various checks you do don't show anything, use the 'Contact Us' button at the bottom of the page to message Billing Support.

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04-Oct-2020 23:23:43

Apr

2012

Finance

Posts: 56,428 Emerald Posts by user Forum Profile RuneMetrics Profile

My guess is that the payments are being taken for a different account. You can look up all subscriptions connected to a particular card here:

https://secure.runescape.com/m=billing_core/manageagreements.ws
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05-Oct-2020 20:12:55 - Last edited on 05-Oct-2020 20:13:43 by Finance

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