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Did not recieve bonds RS3

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Prikauro
Nov Member 2018

Prikauro

Posts: 550 Steel Posts by user Forum Profile RuneMetrics Profile
I bought 10 bonds for my RS3 Prikauro. I did not recieve any of them, and I was charge but did not recieve a single one. I check OSRS just in case if it went there, and nope, I did not recieve any.

I am extremely unsure if it's because I used a different card and the one I used before expired years back. What happened was when I typed in my new debit card, it did say it "card was refuse". I double checked all info, and tried it again and again. After about 10 minutes, I given up but yet it took $69.99 from my account. So can I recieve my 10 bonds whats going on?

I already check my inventory, my bond pouch, and my OSRS version - None of them have bonds that I purchased. PLEASE HELP! The one with too much
Determination
and
Pride
.
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21-Jun-2020 07:15:17

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Prikauro


Go to the Unsuccessful payment support page and work through it.

If money has left your bank account, it will be returned if the payment did not succeed.
Your bank would be holding the money, they don't know that the purchase was unsuccessful.
Eventually they will return the money into your account.

Debit card payment only works if you are in the UK.
If you are in another country, you might not be able to use a debit card.
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21-Jun-2020 07:34:06

Pinguicula

Pinguicula

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Banks often block debit card charges from foreign countries as a protective measure against fraud. Try calling your bank and ask them for help with the rejected charges. I expect that if you pre-approve the charges from Jagex by calling your bank or card provider then the charges will be accepted the next time you try to make a purchase from Jagex.

24-Jun-2020 02:34:31 - Last edited on 24-Jun-2020 02:34:58 by Pinguicula

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Tony Dutch said :
Hello

Im tony, and orderded 3hours ago. 5 bonds for €28,13 EURO
And i still dont have them.. this is much money for me.

can u please look, i have a printscreen but dont know where send to.

Greetz Tony Dutch Hey Tony, your bounds should appear in your currency pouch


If they're not there, try logging into other accounts that you may own. It's possible you were logged into a different account in the website when making your purchase. If you find your bonds on the wrong account, head here to get them transferred to the correct account !

If you used Google/Apple pay it can take up to 24 hours to receive the item Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

09-Mar-2022 16:33:17

Tony Dutch
Aug Member 2021

Tony Dutch

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello corder.

Thanks for you're reply.
Its already 24 hours ago, And the money is off my play store account.
I have a printscreen, i can prove. Can you please look? Its alot money for m e €28,49.- for 5 bonds.
And i checked my other account and same, Nothing on it.

To what e-mail adress i can send the Printscreen and prove of payment.

Please, Hopefully asap.

Greetings
Tony ( Tony Dutch )

10-Mar-2022 07:43:27

Tony Dutch
Aug Member 2021

Tony Dutch

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello corder.

Thanks for you're reply.
Its already 24 hours ago, And the money is off my play store account.
I have a printscreen, i can prove. Can you please look? Its alot money for m e €28,49.- for 5 bonds.
And i checked my other account and same, Nothing on it.

To what e-mail adress i can send the Printscreen and prove of payment.

Please, Hopefully asap.

Greetings
Tony ( Tony Dutch )

10-Mar-2022 07:43:27

Tony Dutch
Aug Member 2021

Tony Dutch

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello corder.

Thanks for you're reply.
Its already 24 hours ago, And the money is off my play store account.
I have a printscreen, i can prove. Can you please look? Its alot money for me €28,49.- for 5 bonds.
And i checked my other account and same, Nothing on it.

To what e-mail adress i can send the Printscreen and prove of payment.

Please, Hopefully asap.

Greetings
Tony ( Tony Dutch )

10-Mar-2022 07:44:35

Corder
Oct Member 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile
Tony Dutch said :
Its already 24 hours ago, And the money is off my play store account.
I have a printscreen, i can prove. Can you please look? Its alot money for me €28,49.- for 5 bonds.
And i checked my other account and same, Nothing on it.

To what e-mail adress i can send the Printscreen and prove of payment. If nothing's to be found on other accounts, please check your accounts in OSRS - it's possible you ordered the bonds for the wrong game, this happens every now and then!
It might also say which game, and display name you bought the bonds for on billing email.
Head here on how to transfer bonds from OSRS to RS3

If the above fails, please click the link and hit "Still stuck" and make your way through the instructions - if none help resolve the issue, you'll be able to send Jagex a support ticket Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

10-Mar-2022 13:53:21

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