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premier statis disappeared?

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Old Mr Green
Mar Member 2017

Old Mr Green

Posts: 62 Iron Posts by user Forum Profile RuneMetrics Profile
Shows I have membership till 12/2023 I noticed it today as I lost 100 bank spaces. Also in account settings it says log in and look to the right and you can see your membership status, not true, I see nothing. Just wondering what happened, am I going to have to purchase another premier membership?

15-Nov-2022 20:00:01

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Old Mr Green


Firstly, check exactly what type of membership you have at the moment.
How to Check your Subscription:
Log into account management (My Account at the top of this page)
On the right hand side, under 'Membership' it will say either:
- member until xx/xx/xxxx
- recurring membership

If it says member until xx/xx/xxxx, it means you do not have a subscription going currently and are just using up member time already paid for.
If it says recurring membership, it means you do have a subscription going and can check further to see what subscription you have.

Below that you can see three buttons.
Does the bottom button say 'Manage Subscriptions' or 'Billing Support' ?
If it says 'Manage Subscriptions' , it means you have a recurring subscription.
If it says 'Billing Support' , it means you don't have a recurring subscription.

If it says 'Manage Subscription' , click then click 'View by Account'
You will be taken to a screen that shows exactly what subscription type you have under the 'Packages' heading.

Buying Premier:
If you can't get it to go past PAY NOW is there an error message showing?
How did you pay for membership last time you paid?
Have you tried from a different computer?
Read through the Unsuccessful payment support page.
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15-Nov-2022 21:33:50

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