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Stuck on payment screen

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PoppaPoff
Nov Member 2023

PoppaPoff

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Same issue i have been seeing all over the internet. I cant get past the "We're getting your payment ready" screen. Trying to get back into the game and pay for a membership. Cant even make it to the payment selection screen. I've tried multiple different browsers, i've tried incognito mode, ive tried my cell phone. nothing is working at this point. How am i supposed to pay for membership?

06-Nov-2023 03:27:03

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
PoppaPoff


I recommend waiting until tomorrow, then trying again.
Often those error messages mean there is a problem with Jagex' payment processing system and all you can do is wait for them to fix it. They WILL notice soon enough :P

Purchases directly from Jagex via credit card should process immediately.
The rejection is not coming from your end (bank/credit card provider) as you would see a different error message.

p.s. I see you have membership now so, maybe you have resolved the problem already.
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06-Nov-2023 07:18:01 - Last edited on 06-Nov-2023 07:19:37 by Malua

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