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Membership on a different acc

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Termit42

Termit42

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,
I am totally confused here, I always logging in OSRS using my "termit42"nickname
Today I have decided to buy membership on this acc and when I logged in my membership was not active...
After spending some time trying to figure out what is going on I realized that there is another termit42 account with same password on OSRS with 0 stats chilling in lumbridge and has membership...
Can anyone help me out and maybe explain wt* do I need to do now :D

04-Aug-2023 16:49:10

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Termit42


There should only be one account with the display name 'Termit42'.
The other account will have a different login, even if you believe you used the same login.

Try the tools on the Forgotten login support page to get a list of the logins you own.

Once you determine the two accounts/two logins, you can message Billing Support and get the membership transferred across to the account you really want it on.
Transfer purchase support and contact page.
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05-Aug-2023 08:40:44

Termit42

Termit42

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said :
There is currently a PSA about Delayed response times which may be affecting your reply time.

Right, while there is still no answer I was trying to figure out stuff my self
And now my question is how do I find out my email address if I know login?
Cause i tried everything but nothing logs me in with the correct acc here, on website... starting to think that i somehow got 2 accs under 1 email and it always logs me in into this one

07-Aug-2023 15:31:12

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Termit42 said :
And now my question is how do I find out my email address if I know login?
Cause i tried everything but nothing logs me in with the correct acc here, on website This means that you don't know the login!

The 'Email Reminder' button on the Forgotten login support page can be used to get a list of logins emailed out but that list is just for the accounts linked to one email at a time.
If you have other emails that might have accounts linked, you can try the 'Email Reminder' button with your other emails, one by one.

If none of that is helping, your last resort is to message Jagex through the 'Contact Us' button on the 'Forgotten Login' support page.
Jagex will help you identify logins of your accounts particularly if there is confusion about them.

Accounts don't have to have the same email as both the login and registered email. You can be logging in with one email but have another email as its contact (registered) email. Very old accounts might still have a 'username' login.

One other thing to mention is: do you login through a mobile phone?
If you do, your phone might be "locked" to one account, making it impossible to log in to any other account from the phone regardless of what login/password you are entering.
There is a way to fix this problem though.
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07-Aug-2023 23:45:21

Termit42

Termit42

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said :
Termit42 said :
And now my question is how do I find out my email address if I know login?
Cause i tried everything but nothing logs me in with the correct acc here, on website This means that you don't know the login!

The 'Email Reminder' button on the Forgotten login support page can be used to get a list of logins emailed out but that list is just for the accounts linked to one email at a time.
If you have other emails that might have accounts linked, you can try the 'Email Reminder' button with your other emails, one by one.

If none of that is helping, your last resort is to message Jagex through the 'Contact Us' button on the 'Forgotten Login' support page.
Jagex will help you identify logins of your accounts particularly if there is confusion about them.

Accounts don't have to have the same email as both the login and registered email. You can be logging in with one email but have another email as its contact (registered) email. Very old accounts might still have a 'username' login.

One other thing to mention is: do you login through a mobile phone?
If you do, your phone might be "locked" to one account, making it impossible to log in to any other account from the phone regardless of what login/password you are entering.
There is a way to fix this problem though.

Nope, I know my login.
I don’t know my email adress which I use to login here, on this website. In order to write messages on forums, check account settings, buy memberships and all that stuff. I mean, as I said before, it feels like there are 2 accounts under the email but only one logs in on the website
And apparently the only way to find out which email is connected to specific character is by messaging Jagex, which is kinda useless since it has been 4 days now without reply

08-Aug-2023 05:22:10

Fenneta
Aug Member 2023

Fenneta

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Termit42, it seems the problem affects not only you! I'm in the exactly same situation. Suddenly, after redeeming a bond on my main (or so I thought) who was about a year on f2p, I've found out there are twin accounts! Same email, same password, same username - but different display names. One is a main of 2k total levels, another is a newbie in Lumbridge. And the payment got to the newbie!

I submitted a ticket already, but judging by your example - I apparently have no chances for a quick answer. Maybe not for a week or I dunno how long! I want not only to transfer the subscription. I want to delete this twin, because it will create lots more problems. I don't understand how it was generated - seemingly exactly the same way as yours newbie Termit. 'Forgotten login' sent a message to my registered email with the list of 2 accounts, both with the same credentials - differs only display name. One can be accessed with logging by email, another one with logging by username. Is there a way to delete, erase, annulate that newbie copy of my main? I have full access to both.

20-Aug-2023 11:40:14 - Last edited on 20-Aug-2023 11:41:50 by Fenneta

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