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MEMBERSHIP ISSUE

Quick find code: 410-411-222-66284509

Sep 2023

eggsncress

Posts: 1,294 Mithril Posts by user Forum Profile RuneMetrics Profile

Hey all,

I purchased membership through the website 2 days ago, it said the payment was unsuccessful however funds have left my bank. I’ve tried contacting support but haven’t heard back yet. Currently showing as not a member so not sure what to do, have Jagex just swiped my cash haha.

01-Aug-2023 11:25:15

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

eggsncress

Your bank is holding the money and will return it to your account within 3-5 days of the failed transaction.
Your bank doesn't know the transaction failed, they just know you tried to make a purchase so they are holding the money out, waiting for Jagex to claim it.
But Jagex won't claim it.
After a waiting period, your bank will return it and it will look like it never left in the first place!

Read through the troubleshooting points on the Unsuccessful payment support page.

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01-Aug-2023 11:35:39

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