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can't pay

Quick find code: 410-411-22-66264255

Robyn Blonde

Posts: 23 Bronze Posts by user Forum Profile RuneMetrics Profile

Think my account was hijacked a while back. Password wouldn't work and had to recover the account. It has an unpaid balance of $35.

Whenever I try to pay this balance in the store, it gets stuck on "we're getting your order ready"
I don't even get to the step where I choose a payment method.

Would definitely appreciate some help.

12-Oct-2022 16:57:57

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Robyn Blonde

I recommend you message Billing Support and get them to check the account.
Go to the Unpaid balance support article and use the 'Contact Us' button at the bottom.

You are reporting "unauthorised access" and needed to recover your account.

Usually a response is received within two days but, currently, they are really busy and response times have nearly doubled. It could be four days before you hear back.
While you wait, please take some time to review your account, email and device security.
There is a very thorough set of instructions on the Security tips support page.

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12-Oct-2022 22:29:58

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