RuneScape Forum Archive | support page not working

Kino SSBM

Posts: 19 Bronze Posts by user Forum Profile RuneMetrics Profile

I have filled in the unknown payment form on the support page on two different web browsers now, and I get Error: Sorry, an error occured while submitting your request try again later"

I have been charged twice for a purchase of runecoins, and need to be refunded for one of them. Is there an email address I can use as the support site isn't working

31-Aug-2020 14:45:00

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Kipper Jones

Try clearing your cache then try the form again.
How to clear your browser Cache

There is no email address for payment queries as Jagex require the contact to be via the webform.
This is about making sure the true account owner is contacting them and not someone unauthorised to discuss the account.

If 48 hours has passed and you still cannot get the form to work, post back with the display name of the affected account.
I can escalate it for you but it would be much slower than using the form.

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31-Aug-2020 15:11:58

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support page not working

Kino SSBM

Malua