RuneScape Forum Archive | Problems completing purchases

Feb

2023

Luciernaga

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello!

I have had an issue completing purchases on my account. When I go to check out, I get the loading animation below saying "we're getting your cart ready," but it just spins forever. If I log in to my alt account, I do not have this issue.

I have tried multiple browsers, cache clearing, different networks, and different PCs. Wondering if anyone else has had a similar problem.

I have submitted ticket 4177524 related to the issue, in case anyone wants to help a fella out. I am looking forward to getting back to RS after a long break!

31-Jan-2023 18:34:11

Feb

2023

Luciernaga

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile

https://imgur.com/a/cwbe29p

Since apparently I cant get over the formatting learning curve.

31-Jan-2023 18:37:22

Aug

2005

Twillow

Forum Moderator Posts: 49,253 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hello Luciernaga

I've moved your thread to the Community Led Payment Support forum. I hope you are able to resolve the situation soon.

all the best
like a chica cherry cola

@Twillow_RS|| #teamblue|| #Purple4life

31-Jan-2023 22:09:47

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Luciernaga

Work through the troubleshooting on the Unsuccessful payment support page.

If you do all that, including waiting 24 hours due to a service disruption, there is a 'Contact Us' button at the bottom you can use to message Billing Support and get your account checked.

Forum Community Helper -

Information about Moderators and Community Helpers

01-Feb-2023 04:00:49

Feb

2023

Luciernaga

Posts: 45 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello, Malua!

The tips on the unsuccessful payment are largely geared towards those that can at least attempt to make a payment; I can't even get that far. With that being said, I have been trying since Sunday with no luck, and I have submitted ticket 4177524 using the "contact us" form that also largely did not apply to my situation.

The ticket is a few days old at this point, so hopefully we can bring it to a resolution soon.

01-Feb-2023 17:09:08

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Hi, Luciernaga. Nice name, by the way

.
Luciernaga said :
The ticket is a few days old at this point, so hopefully we can bring it to a resolution soon. They usually respond within 48 hours; however, their responses are currently delayed. See Delayed response times for further information regarding this.

01-Feb-2023 17:41:45 - Last edited on 01-Feb-2023 17:42:13 by Mrs Ana

Oct

2023

JIGGLYJELO12

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

I am currently having this issue as well, awaiting email reply to ticket. Clearing caches, switching browsers, allowing all cookies, and disabling add-ons does not work. been going on for three days now. Hello

07-Feb-2023 04:28:40

Jan

2023

Furious Paul

Posts: 2,095 Mithril Posts by user Forum Profile RuneMetrics Profile

Same. I'm stuck at GE alching with my p2p stuff on and in inventory. I don't have enough gp to buy a bond either

17-Feb-2023 10:37:01

Jan

2023

Furious Paul

Posts: 2,095 Mithril Posts by user Forum Profile RuneMetrics Profile

I've managed to do a work around for the 'We're getting your order ready' issue. I opened mobile OSRS and followed the purchase membership through there. I subscribe through Google Play, and paid via PayPal.

Prior to this I tried it on mobile RS, but I couldn't actually activate the subscription according to Google Play. Google Play refunded me within minutes of this not working so it wasn't a major problem. I thought to give it a go with mobile OSRS and worked perfectly.

I can get back to recovering after a hack ^_^

18-Feb-2023 10:22:47 - Last edited on 18-Feb-2023 10:23:18 by Furious Paul

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Problems completing purchases