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jagex launcher login error
Quick find code: 409-410-798-66278112
Have you tried going into 'my account' and then 'linked accounts' and see if adding g-mail or steam lets you log-in that way? I see you can still log in via forums, that's good. What about creating a new email for the Launcher with an 'alt' account and then try adding your main to it? Those are the 2 things that come to mind, but I'd contact support to be safe.
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EDIT ((the images are for the player above, it's to add on to a chat we had in-game))
ps: i'm not sure if any of this will work but this is where i'd look first
Are you able to see your name ^ with 'account' under it? click that.
It'll take you to this page ^ hopefully the security codes will be the fix (?)
If support cannot help you with anything email related, maybe your jagex 'name' will help them? keep the # number (and name) private (don't post it here). Hopefully this helps
ALSO:
https://help.jagex.com/hc/en-gb/categories/4403516390801
I grabbed that link from my launcher, it might help (?) Bob says:
-------------------------------------------------------------
EDIT ((the images are for the player above, it's to add on to a chat we had in-game))
ps: i'm not sure if any of this will work but this is where i'd look first
Are you able to see your name ^ with 'account' under it? click that.
It'll take you to this page ^ hopefully the security codes will be the fix (?)
If support cannot help you with anything email related, maybe your jagex 'name' will help them? keep the # number (and name) private (don't post it here). Hopefully this helps
ALSO:
https://help.jagex.com/hc/en-gb/categories/4403516390801
I grabbed that link from my launcher, it might help (?) Bob says:
A bank PIN will keep your items secure.
Always check the second trade screen.
Never trade in the Wilderness!
Keep your computer keylogger-free and virus scanned.
Never give your password out to anyone.
12-Apr-2023 08:09:17 - Last edited on 12-Apr-2023 20:43:05 by SlR
Safety in numbers! don't lose hope. I've been talking with the chap whose account is locked at the verification step, all other emails seem to go through to the correct account, just not the verification one. So I think it's an issue on their end, just hold tight until they fix it.
If you were affected, they'll probably refund your membership in some way. It'll be on record that you stopped playing the game soon after migrating to the Jagex Launcher, etc.
On their end, they think they're sending you the verification (and for all we know they could be) but if it's not coming through to you, there's no way of them knowing. They can't look into your email.
I think the solution (for jagex) would be to revert any accounts back (if they havent verifyied within 1 week of migrating to the launcher). Because from what I've been told, support can't do much about this. It's a 'he said / she said' case. I can only assume what's going on.
I wonder if... having an alternate way of verifying might help, through text for example? I feel sorry for anyone locked out of their accounts because of this. Hopefully it's only a few cases. Support need to offer another way to verify. Could they look at the outgoing messages they are sending to those affected and re-send it through another email? It sounds like an issue with the automated system they've got. What a nightmare. GL
PS: the original poster is not affected, he is posting on behalf of the guy who is locked out. Just pointing that out in-case Jagex think he is able to log-in via forums but not the game. He can't log into his main (at all) because it is stuck on the verification step of the J launcher.
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to add an image: go to IMGUR, upload your image, hover over it and click 'copy link'
example: https://imgur.com/O4q0CqQ <-- copy the end characters and add: .jpg
highlight: 'O4q0CqQ.jpg' and click the image icon top-right of the message window. Bob says:
If you were affected, they'll probably refund your membership in some way. It'll be on record that you stopped playing the game soon after migrating to the Jagex Launcher, etc.
On their end, they think they're sending you the verification (and for all we know they could be) but if it's not coming through to you, there's no way of them knowing. They can't look into your email.
I think the solution (for jagex) would be to revert any accounts back (if they havent verifyied within 1 week of migrating to the launcher). Because from what I've been told, support can't do much about this. It's a 'he said / she said' case. I can only assume what's going on.
I wonder if... having an alternate way of verifying might help, through text for example? I feel sorry for anyone locked out of their accounts because of this. Hopefully it's only a few cases. Support need to offer another way to verify. Could they look at the outgoing messages they are sending to those affected and re-send it through another email? It sounds like an issue with the automated system they've got. What a nightmare. GL
PS: the original poster is not affected, he is posting on behalf of the guy who is locked out. Just pointing that out in-case Jagex think he is able to log-in via forums but not the game. He can't log into his main (at all) because it is stuck on the verification step of the J launcher.
---
to add an image: go to IMGUR, upload your image, hover over it and click 'copy link'
example: https://imgur.com/O4q0CqQ <-- copy the end characters and add: .jpg
highlight: 'O4q0CqQ.jpg' and click the image icon top-right of the message window. Bob says:
A bank PIN will keep your items secure.
Always check the second trade screen.
Never trade in the Wilderness!
Keep your computer keylogger-free and virus scanned.
Never give your password out to anyone.
14-Apr-2023 11:33:11 - Last edited on 14-Apr-2023 12:15:34 by SlR
Quick find code: 409-410-798-66278112 Back to Top