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Client crash with AMD GPUs

Quick find code: 409-410-729-66281296

Yellowraven
Jan Member 2018

Yellowraven

Posts: 1,689 Mithril Posts by user Forum Profile RuneMetrics Profile
I recently bought a new GPU for my PC, only to find that I can't play for 10 minutes most of the time without crashing now, making a lot of activities just impossible. As you should, first thing I did was go through all steps of the support article for client crashes, none of the steps helped. I then created a ticket which was immediately closed saying that RuneScape doesn't work with a lot of AMD video cards (mine is an RX 6650 XT) and there is no information if or when a fix will be available, or even if it is a problem with RuneScape or with AMD.

Naturally, I am very disappointed at this (I even checked system requirements before buying the card, which did not mention this very important note), and there should be more players out there with these issues as AMD GPUs is not really a niche thing.

So I'm creating this thread to take help from the community on workarounds, if anyone can provide suggestions I would be very grateful.

05-Jun-2023 08:33:15

Bagatela
Nov Member 2022

Bagatela

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
It's a bug and AMD is aware of it.
To resolve this, simply return your driver to version 22.5.1

How do I know this? I'm using this version to play Runescape, I had the same problem as you unfortunately


You can search for ''AMD Software: Adrenalin Edition 22.5.1 Release Notes'' and download it from the official AMD website.

In the driver release notes from amd, in the ''know issues'' section we have this:

Application crash may be intermittently observed while playing RuneScape™ on some AMD Graphics Products, such as the Radeon™ RX 5700 XT.

I believe that in the next driver update, they will fix the error

It's AMD's fault, unfortunately their drivers always presented different problems :/

06-Jun-2023 21:30:22 - Last edited on 06-Jun-2023 21:35:02 by Bagatela

Necrotising
Feb Member 2019

Necrotising

Posts: 105 Iron Posts by user Forum Profile RuneMetrics Profile
Bagatela said :
It's a bug and AMD is aware of it.
To resolve this, simply return your driver to version 22.5.1

How do I know this? I'm using this version to play Runescape, I had the same problem as you unfortunately


You can search for ''AMD Software: Adrenalin Edition 22.5.1 Release Notes'' and download it from the official AMD website.

In the driver release notes from amd, in the ''know issues'' section we have this:

Application crash may be intermittently observed while playing RuneScape™ on some AMD Graphics Products, such as the Radeon™ RX 5700 XT.

I believe that in the next driver update, they will fix the error

It's AMD's fault, unfortunately their drivers always presented different problems :/

Zero help to those of us with a rt 7900 xtx, which cant use the older drivers, unfortunately

Their latest driver was stable for 10 mins, then boom. an improvement on the 3 seconds i was getting from thier last one :/

code=
Faulting application name: rs2client.exe, version: 929.1.0.0, time stamp: 0x6435911c
Faulting module name: atio6axx.dll, version: 31.0.14057.5006, time stamp: 0x646d3cd7
Exception code: 0xc0000005
Fault offset: 0x00000000007a585d
Faulting process ID: 0x0x38FC
Faulting application start time: 0x0x1D99A4C3CEF65B8
Faulting application path: C:\ProgramData\Jagex\launcher\rs2client.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0392410.inf_amd64_db8e7eec2f31b31d\B392251\atio6axx.dll
Report ID: 45e604fe-e6c1-440e-b5cf-602d38dc0de3
Faulting package full name:
Faulting package-relative application ID:

08-Jun-2023 22:20:48

Espionage724
Dec Member 2022

Espionage724

Posts: 127 Iron Posts by user Forum Profile RuneMetrics Profile
Use Linux. That's not exactly ironic either; whatever combined mess AMD and Jagex are responsible for for over a year now doesn't happen on Linux with AMD GPUs and relatively up-to-date Mesa and kernel. I've played for hours straight with a 6600 XT about a month or two ago on Fedora.

AMD can be just straight-up incompetent (it can't be rocket-science to either compat-profile RS3 just by itself or find the exact change causing the problem on your own in-house developed drivers and even cross-compare to Mesa), but Jagex could have resolved this by now if they would do their own client-side rendering changes. Strange how Minecraft and other OpenGL stuff works fine on current drivers on Windows.

Of course the second they closed a support ticket about this, I would have refunded Premier real quick. Jagex listens to refund requests, and if enough AMD users running into this would do that, this likely would have been fixed already.

17-Jul-2023 14:25:43 - Last edited on 18-Jul-2023 02:03:56 by Espionage724

Johny0502
Apr Member 2023

Johny0502

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Bagatela said :

You can search for ''AMD Software: Adrenalin Edition 22.5.1 Release Notes'' and download it from the official AMD website.

In the driver release notes from amd, in the ''know issues'' section we have this:

Application crash may be intermittently observed while playing RuneScape™ on some AMD Graphics Products, such as the Radeon™ RX 5700 XT.
:/

This issue for Runescape is in another version, right? Like the next one or something

17-Jul-2023 15:37:37

Lemon Flower
Dec Member 2018

Lemon Flower

Posts: 297 Silver Posts by user Forum Profile RuneMetrics Profile
I hope AMD fixes it soon, its in the known issues for 3 months now,

personally been having crashes with every driver after 22.5.1.
Thats over a year of updates without a result.

Its a good thing AMD is finnally aware,

Hope its get fixed soon, so I can update my drivers.

17-Jul-2023 20:51:04

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