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ACCESS DENIED (FOR FRIEND)

Quick find code: 409-410-50-66291784

Fly n Monkee
Mar Member 2015

Fly n Monkee

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
I am writing on behalf of a friend. She is trying to log into her account which is a Jagex account. When she goes to log in she gets an ACCESS DENIED 1020 message. Which apparently is something to do with an ip address.

She is unable to contact support or put in a request for support through the Jagex support systerm because it will not even let her access that area.

How is she meant to contact Jagex for support??? There is no email address for Jagex and no phone number for Jagex.

This is a friend who has been playing RS for over 20 years.

13-Dec-2023 02:37:49

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Fly n Monkee.

The recommendations are that 1) you wait an hour before logging in again and 2) to try to connect using a different method, i.e., using mobile data. Unfortunately, there is nothing else to do at the moment other than reporting the issue to Jagex, if you wish, using the instructions here: Website access denied .

13-Dec-2023 15:25:41

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Error 1020 "Access Denied" typically occurs when a web server's security settings (like a firewall or security software) prevent a user's request from accessing a website. This can be due to various reasons, such as the user's IP address being blocked or the server detecting suspicious activity.


Using a mobile phone plausibly would have been an easier solution but I can't verify meaning not have done that with my Jagex account.

It is just Jagex's Account Security kicking-in to protect said account.

29-Dec-2023 13:08:41

Fly n Monkee
Mar Member 2015

Fly n Monkee

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Indeed the account is so secure - honestly I think it would be easier for a hacker to get into it than the owner of the account

No email contact for Jagex????

I really hope my friend isn't stuck not playing for the whole 2 months she is visiting me in Australia.

29-Dec-2023 22:48:08

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