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Account Recovery broken Thread is locked

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gerometokic

gerometokic

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I just tried to recover an old account using an email address I also just successfully recovered. This was my first ever Runescape account created when my mother got me into it as a kid.
The account recovery page says that no account could be found.... Weird....
When I put in my current email address (with multiple accounts linked) it also says that no account could be found.
Jesus fucking christ jagex how hard can you mess stuff up in such a short amount of time?

25-Sep-2023 13:05:09

gerometokic

gerometokic

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Second email was due too migrating to a Jagex account. Maybe add a link to that recovery page as well on the login page instead of just on the support page. Still not sure why the super old email isn't working, but this account is older than 15 years, and I didn't have this e-mail when I lived in my birthcountry (which I did 15 years ago), so I'm guessing it's not finding accounts for that e-mail because I must have moved the account to a different one.

26-Sep-2023 09:44:35

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12-Oct-2023 12:08:37

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