RuneScape Forum Archive | Launcher and game freeze

Jan

2020

20_SILO_24

Posts: 4,623 Adamant Posts by user Forum Profile RuneMetrics Profile

Ever since I started using the Jagex Launcher I get game freeze daily.

Using Task Manager to 'end task' doesn't work.

The only way to get out of the 'freeze' is to restart my machine and that's BAD!

Question 1: What can I do to stop this problem?

Question 2: Can I just get rid of JL and go back to how I used to log in?

Thank you -

21-Jul-2023 17:06:47 - Last edited on 21-Jul-2023 17:07:43 by 20_SILO_24

Jul

2022

Terian

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile

Hello,

I'm sorry you're having difficulties! Unfortunately once you migrate over to a Jagex Account, you are unable to revert back to your previous login. I would like to point out tho that you can still login with linked apps (i.e. steam, google, etc.) even if you've migrated to a Jagex Account. [That's Question 2..]

So as far as Question 1, I think this may be a hardware issue, are you playing on a laptop or perhaps a very old desktop? If you cannot "end task" and it's hanging (not responding) for that long, it very well may be a processor issue or memory issue where it's trying to catch up but cannot keep up. If you'd like, please provide a little info on what device you play on and might be able to give a little more info. Hope this helps!

Here to help <3

Still confused?Heres some great resources:

Runescape Support | Game Suggestions

24-Jul-2023 06:02:11

Dec

2022

Espionage724

Posts: 127 Iron Posts by user Forum Profile RuneMetrics Profile

Once you open any of the actual RS game clients, you can immediately close Jagex Launcher (right-click Exit in taskbar) and if it's the cause of any instability for those games that should stop. Jagex Launcher only needs to be open for maybe 10-20 seconds just to launch a game.

24-Jul-2023 13:29:26

Forums

Launcher and game freeze

20_SILO_24

Terian

Espionage724