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Jagex Launcher not installing

Quick find code: 409-410-34-66288223

tbiggs19
Oct Member 2023

tbiggs19

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I recently came back to the game and decided to upgrade my account to a Jagex account. Afterwards I tried to install the launcher, and after a couple of hours of troubleshooting, no luck. My problem is as follows:

1. Downloads installer fine
2. Clicks .EXE for installer
3. Loading icon appears for a second on cursor
4. Then nothing...

I have downloaded the launcher via every major browser, checked windows and java updates, installed IE11, uninstalled all runescape associated files, ran as admin, and tried installing it on 3 different SSD's. All of which return the same issue. I have exhausted all troubleshooting steps on these forums and on google, so I'm open to any ideas!

Thanks

03-Oct-2023 18:16:21

Ippe
May Member 2020

Ippe

Posts: 381 Silver Posts by user Forum Profile RuneMetrics Profile
Hi there,

These tips might be a longshot but double check if your firewall is blocking the installer from running and also have you tried running the installer in compatibility mode?

Might be also worth trying to install on another local user.

Let me know if it helped or not, I'll try to think another solution for it :)
Twitter @ippe_rs

Staff Member of Community Clan

08-Oct-2023 04:52:29 - Last edited on 08-Oct-2023 04:55:17 by Ippe

Phree0
Feb Member 2010

Phree0

Posts: 1,425 Mithril Posts by user Forum Profile RuneMetrics Profile
watching and waiting for a fix to this
hopefully your up n running.
the launcher failed for me, bummer
after a clean install of my OS the game client worked

waiting until the bugs have been fixed. :)

10-Oct-2023 01:52:01

Phree0
Feb Member 2010

Phree0

Posts: 1,425 Mithril Posts by user Forum Profile RuneMetrics Profile
Ippe said :
Hi there,

These tips might be a longshot but double check if your firewall is blocking the installer from running and also have you tried running the installer in compatibility mode?

Might be also worth trying to install on another local user.

Let me know if it helped or not, I'll try to think another solution for it :)
Nice thank you

compatibility mode [win7 for me] seems to be working fine!

right click & choose compatibility tab -> then choose your OS > apply and try it. :)

12-Oct-2023 19:19:28

Ippe
May Member 2020

Ippe

Posts: 381 Silver Posts by user Forum Profile RuneMetrics Profile
Phree0 said :
Ippe said :
Hi there,

These tips might be a longshot but double check if your firewall is blocking the installer from running and also have you tried running the installer in compatibility mode?

Might be also worth trying to install on another local user.

Let me know if it helped or not, I'll try to think another solution for it :)
Nice thank you

compatibility mode [win7 for me] seems to be working fine!

right click & choose compatibility tab -> then choose your OS > apply and try it. :)


Very happy to hear it worked for you!

Happy Scapin' :)
Twitter @ippe_rs

Staff Member of Community Clan

15-Oct-2023 18:15:26

Guano Maldad
May Member 2023

Guano Maldad

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
i had the same problem and ran tests on w10 and w11. If you cant install in w10 try installing the last version of directX and the 2015 version of directX, later install the launcher. You could probably experiment another error with a missing dll but can solve it easily by downloanding and installing the specific missing dll. That worked for me after a long research

04-Nov-2023 00:13:48

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