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Disolvance Issue

Quick find code: 408-409-971-66293227

Dec 2023

MahaYaru

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello! Welcome to my thread. I had to make new account because I lost access to my Authy app and did not back-up for new phone. And i did mistake that I wrote down only one Back-Up-Code. Maha Yaru is my Main name.

I would really much appreciate if somehow You can (someone) help to get back my main.

I can give access all to my information and give information about my account.

I have same phone number and e-mails linked to my account and I can give recovery e-mails etc.

It sounds stupid little bit that I played this main for a straight year and now just cant access it.

Hope somebody knows someone who will help this out!

Thank You!

Even my completely new year membership just went payed on that main. :/

15-Jan-2024 12:54:23

Nov

2011

Applejuiceaj

Forum Moderator Posts: 45,000 Sapphire Posts by user Forum Profile RuneMetrics Profile

Thread moved to the Account Help forum, where assistance is best provided on this sort of issue.

If you've lost all forms of multi-factor authentication for the account (presuming this is a Jagex Account as you mentioned backup codes), you may be out of luck. Part of the security improvements provided by Jagex Accounts is that 2FA cannot be bypassed if you no longer have the details for it, without those backup codes there simply isn't a way back in.

15-Jan-2024 13:00:51

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Just what AppleJuiceAj mentioned, ... '

Two-step authentication

' ..., such information is found in '

Jagex Account Support Centre

'

https://help.jagex.com/hc/en-gb/articles/5395389513745-Two-step-authentication

... <- (link)

-----------------------------------------------------------------------------

For more detailed information about '

Jagex Account(s)

' ...

https://help.jagex.com/hc/en-gb/categories/4403516390801-Jagex-Accounts

... <- (link)

15-Jan-2024 15:05:27

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