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Account hacked w/ 2FA and PIN

Quick find code: 408-409-922-66275234

ThisMachine

ThisMachine

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I just logged into my OSRS account, I haven't touched it in about a week.

Last time I played, I didn't have any membership left, and was in Lumbridge.

I just logged in to find I have 10 days of membership and I was in Clan Wars.

Super confused, suspecting I had somehow been hacked, I checked my bank. Sure enough, my bank pin was disabled and all my money is gone (a few million) as well as items including:

Amulet of Torture

Bandos Chestplate

Bandos Tassets

Abyssal whip

Primordial boots

Berserker ring (i) (I didn't even know it was tradable)

Robinhood hat

Smoke Battlestaff

All rune arrows

What I don't understand is that I have both 2FA and a bank pin set. How is it possible that they made it into my account without setting off any notifications that something was up? How did they log in without the 2FA? Why wasn't I notified that my bank pin was being removed?

Now I'm not even sure if its safe to play the account again. How can I ensure this can be prevented from happening again? How did this happen in the first place?

I don't share the account with anyone. I've never done any weird risky things like IRL trading or buying money or anything. I've only played from my one laptop and phone.

Thank you for reading. Please let me know if anyone has any answers.

23-Feb-2023 06:33:46

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
First of all, go to the next page in '
Jagex's Support Centre
'

Security tips ... <- (link)

Do follow all instructions in there to secure your 'computer/email-account/RuneScape account'. After having done that request Jagex/JMods for help and click that link on top of that page ...
Take action to keep your account out of the wrong hands. If your account is currently hijacked,
recover it here
.

Jagex/JMods can assist you to regain control over your account.

For the rest of your issue follow next link to another page in Jagex's Support Centre.

Lost items ... <- (link)

Here you are able to figure out the loss of items and the ability to submit a claim.

23-Feb-2023 10:14:36

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