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May 2021

dogmadirish2

Posts: 20 Bronze Posts by user Forum Profile RuneMetrics Profile

Please I need advice on how to contact someone in Jagex about unable to log in one of my 2nd Runescape accounts. I upgraded my 2nd account from Runescape account to a Jagex account and now I am unable to access my 1st account which I had upgraded when Jagex started taking accounts over. I have had my No 1 account for 20 years and am desperate to start playing on that account again. If anyone could please let me know who would be the best person/s to contact. I would be very grateful.

Many thanks in advance for any advice on how I can sort this problem out.

14-Dec-2023 14:59:17

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Hey, dogmadirish2.

What exactly do you mean by "unable" to log in to the 1st account? Do you get an error message? First of all, do you have one (1) or two (2) Jagex Accounts? If you have one (1) Jagex Account overall, then any character that you may have migrated should be there. If the character(s) is/aren't there, then, it means that you either didn't upgrade the character(s) and/or it didn't fully go through. If this is the case, you should be able to log in to that account that you can't find using the old credentials, i.e., either an email and password for accounts created after November 2010 or a username and password for accounts created prior to November 2010 .

Try to log in to that account using the previous credentials. If you can log in that way, then you either didn't upgrade to a Jagex Account or the process didn't go through as intended. If you can't log in, then, most likely, you upgraded it to a Jagex Account. If you can't find it on the Jagex Account that you are referring to, then, you probably created a second Jagex Account.

14-Dec-2023 16:36:37 - Last edited on 14-Dec-2023 17:04:59 by Mrs Ana

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

'

Jagex accounts

' Support Centre for Jagex accounts...
(link) ->

https://help.jagex.com/hc/en-gb/categories/4403516390801-Jagex-Accounts

at '

Jagex's Support Centre

'

Find the page '

Add a RuneScape character to your Jagex Account

'
under '

Account management

'.

14-Dec-2023 19:53:00

May

2003

Tren

Forum Moderator Posts: 92,683 Emerald Posts by user Forum Profile RuneMetrics Profile

Duplicate thread closed. Please continue to use your original thread for this issue.

When you are seeking assistance with an issue, it is best that you stick with a single thread. That way all of the information that you have previously provided, and the suggested solutions, are in one place.

With multiple threads, it’s harder to see the whole picture of what happened and what you’ve already tried, and you are more likely to get duplicate advice, which can lead to additional frustrations. Plus, keeping it all one thread makes it easier to figure out which thread to use and you’ll only need to check one place for additional replies.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

14-Dec-2023 22:36:03

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