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Jenni Vainio

Jenni Vainio

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey quick question. What should i do i can play my account with linked devices (steam apple) but have forgotten my pass and gmail,(havent played long time) is right now unaccesible? is there anyway i can reset my email i have tried nearly everything.

09-Jun-2023 22:52:35

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Jenni Vainio


Do you still remember the original login for your account?
You need the login.
If you cannot remember the login, use the tools on the Forgotten login support page.

Once you have the login, is the login email the same as the registered email?
If it is the same, have you tried getting access to that email again or maybe re-creating it?

If you can recover access to the email, you will be able to reset the password of your RuneScape account easily.

If the registered email is unrecoverable or a different email to the login email, you will need to do an account recovery to reset it and reset the password.
But everything starts with the correct login to correctly identify your account.
Post back if you have more questions. Let us know where you are in the process.
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10-Jun-2023 00:38:34

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Ok, you will need to do a 'recovery' on your RuneScape account, even though you have access to it currently.
The recovery is necessary as Jagex need you to prove that you created the account before they will make a change as important as changing the registered email without access to the previous email.

Start by logging in and talking to Hans in Lumbridge. Hans will tell you exactly how old your account is and you can calculate the month/year of creation for the recovery form.

To start the recovery, go to the Change registered email support page and follow the instructions under "If you don't have access to the registered email" .
Follow those instructions carefully, particularly no. 2.

The recovery form will ask you questions about your account, in particular about the creation. Try not to leave boxes blank. Ask family members for help remembering things like the creation ISP if you can't remember it.
If you get denied, look at the reasons for the deny and try to improve your next attempt based on those reasons.
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10-Jun-2023 01:32:58

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