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Question about bans.
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If I am understanding the question here correctly:
Does the JMod investigate ban cases and only determine that an account is wrongly banned based on whether the account was hijacked or not?
(i.e. if account was not hijacked = reject appeal / account remains banned)
If the above is not the case, does a JMod investigate for other factors (i.e. wrong detection of macro) to determine if an account has been wrongly banned?
To add light to this case, there are evidently cases where accounts have been wrongly banned / unbanned, upon further investigation.
Do correct me if my understanding of the question in point is wrong!
Does the JMod investigate ban cases and only determine that an account is wrongly banned based on whether the account was hijacked or not?
(i.e. if account was not hijacked = reject appeal / account remains banned)
If the above is not the case, does a JMod investigate for other factors (i.e. wrong detection of macro) to determine if an account has been wrongly banned?
To add light to this case, there are evidently cases where accounts have been wrongly banned / unbanned, upon further investigation.
Do correct me if my understanding of the question in point is wrong!
02-Apr-2023 06:33:49
Hi Ladyolake.
The place to start in answering your question are the Terms and Conditions that every player agrees to when by logging in to the game. Here is snippet from clause 11:
Original message details are unavailable.
If, acting reasonably, we consider that:
1. Our Terms or any Jagex Product rules (including the Game Rules) - have or may have been breached or will be breached; and/or
<SNIP>
In our sole discretion, we may at any time: (i) Stop (as defined above) any or all of your Accounts for Jagex Products
"Stop" means ban.
So the only thing that needs to happen for an account to be banned is that Jagex's system detects something that looks like cheating, and in the case you are asking about, the cheating is macroing, so this will be based on the inputs to the game client - do these look automated?
Note, it only has to look like macroing, so if someone is making manual inputs that look like macroing then the account could be banned - the above T&Cs allow for that. So if, for example, someone tapes over the movement sensor on a mouse, then spam clicks the same spot on the screen the account could be banned according to the T&Cs above.
Now to appeals.
Strictly speaking (according to the T&Cs quoted above), all Jagex have to do is check that (for a macroing ban) the inputs to the game client do indeed look like macroing. Since it's in the T&Cs, they will always do this when a macroing ban is appealed.
However, Jagex do something extra, which they are not obliged to do by the T&Cs, which is to look and see if the account was hijacked at the time of the macroing. Since this is something 'extra', then there's a fairly high bar for this check - there has to be clear evidence that the account was hijacked before they will unban the account. If it's at all in doubt that the account was hijacked, then the decision reverts to the T&Cs, which is that an account which appears to be cheating is banned. Glad to be of service
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The place to start in answering your question are the Terms and Conditions that every player agrees to when by logging in to the game. Here is snippet from clause 11:
Original message details are unavailable.
11. JAGEX STOPPING YOUR ACCOUNT
If, acting reasonably, we consider that:
1. Our Terms or any Jagex Product rules (including the Game Rules) - have or may have been breached or will be breached; and/or
<SNIP>
In our sole discretion, we may at any time: (i) Stop (as defined above) any or all of your Accounts for Jagex Products
"Stop" means ban.
So the only thing that needs to happen for an account to be banned is that Jagex's system detects something that looks like cheating, and in the case you are asking about, the cheating is macroing, so this will be based on the inputs to the game client - do these look automated?
Note, it only has to look like macroing, so if someone is making manual inputs that look like macroing then the account could be banned - the above T&Cs allow for that. So if, for example, someone tapes over the movement sensor on a mouse, then spam clicks the same spot on the screen the account could be banned according to the T&Cs above.
Now to appeals.
Strictly speaking (according to the T&Cs quoted above), all Jagex have to do is check that (for a macroing ban) the inputs to the game client do indeed look like macroing. Since it's in the T&Cs, they will always do this when a macroing ban is appealed.
However, Jagex do something extra, which they are not obliged to do by the T&Cs, which is to look and see if the account was hijacked at the time of the macroing. Since this is something 'extra', then there's a fairly high bar for this check - there has to be clear evidence that the account was hijacked before they will unban the account. If it's at all in doubt that the account was hijacked, then the decision reverts to the T&Cs, which is that an account which appears to be cheating is banned. Glad to be of service
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02-Apr-2023 10:42:56 - Last edited on 02-Apr-2023 10:51:32 by Asahel Frost
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