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Barathrum
Jul Member 2016

Barathrum

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, so in short i just got hacked yesterday and ive taken my account back now.
I have a few questions: My connected accounts page says ''connect'' on FB, apple and google, but on steam which i had connected myself (now disconnected) and amazon its saying ''manage''

The hacker apparently had amazon connected because i dont use it, its disconnected now when i click on it but it still says ''manage'' on the connected accounts page, so is it completely disconnected so that he cant connect it again and take my account?

Also how did he bypass my google authenticator since in my understanding its required for every login to a runescape account if its from a different IP than my own?

Also heres a list of what ive done to keep myself safe from now on:
Changed every passwords on everything
Converted into a jagex account
Changed my contact email and added authenticator to it
Bought bitdefender and scanned the pc numerous times (nothing found though, which i find weird)

Im thirsty for more security tips you guys might have, please enlighten me if im missing some, and if you have an idea what compromised my account in the first place i would gladly hear that too since im clueless.

05-Jun-2023 05:30:08

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Barathrum


You need to click on 'Manage Steam' to check for a linked Steam account.
You could also try the 'Manage Amazon' button and make sure that one is unlinked too.

Accounts need to be linked from both ends so, if the hijacker has set up a link but you have unlinked at this end, the link will be useless even if the hijacker doesn't unlink.

There are three ways to bypass Authenticator:
1. by logging in through a linked third party account e.g. Steam
2. by having direct access to a players computer through malicious code.
3. by having direct physical access to the players Auth code generator, usually your phone.

Your list sounds very comprehensive!
The only suggestion I can make is to make sure you choose a brand new, never used before password each time and don't share passwords between logins.
The Support Centre article is: Security tips
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05-Jun-2023 07:45:18

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