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E-mail address change

Quick find code: 408-409-863-66280663

Twirlindana
Dec Member 2011

Twirlindana

Posts: 361 Silver Posts by user Forum Profile RuneMetrics Profile
I have a problem concerning the email address associated with my account.
I want to change it but the system fails to send me the email needed to start the process.
Before you ask, I am sure the address is the right one and there's no email in my spam box.
At the moment, I am locked out because I tried too many times having the email sent.
Any idea about what the problem could be and how to solve it?
Kingdom of Asgarnia
- adult clan
~open clan chat~

26-May-2023 21:52:33

Wassep
Jul Member 2022

Wassep

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile
Hmm, it's unlikely but check and see if your email provider (gmail, yahoo, etc) is having some outage of some sort. If not, try the web browser email inbox instead of using an app, it could be the IMAP server having an issue. Other than that, you'd need to create a support ticket if you are unable to access said email and begin account recovery since the account is currently locked out and you can't access the email. Best of luck.
Here to help <3
Still confused?Heres some great resources:
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27-May-2023 03:39:46

Twirlindana
Dec Member 2011

Twirlindana

Posts: 361 Silver Posts by user Forum Profile RuneMetrics Profile
The account is not locked out from everything, just from trying to change the email address, because I tried too many times in a short amount of time.
And I have access to the email and the system even sent me an email telling me my account is connected with that email address. It is just unable to send me the email to start the process for changing email address.
And yes I was accessing my email address from browser.
I will try again now.
Wish me luck lol
Kingdom of Asgarnia
- adult clan
~open clan chat~

27-May-2023 15:37:26

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