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Forgot registered email. HELP

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NxN Skabzz

NxN Skabzz

Posts: 36 Bronze Posts by user Forum Profile RuneMetrics Profile
I follow the steps to create a new email and have gone through al different methods and it all leads to jagex sending a password recovery email to the email that i dont think even exists anymore therefore i cant click the password recovery link, so how will i ever get back into my account without knowing the registered email. someone please help me!

20-Mar-2023 15:04:43

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Head to Change registered email and click on the blue "
Recover Account
" link. Since you don't currently have access to the registered email address on the account in question, you'd have to commence an account recovery request. This is carried to show Jagex that you are indeed the account's creator. If you are successful, the email address that you enter at the very beginning of the form will automatically become the new registered email address.

It's highly recommended that you utilize a Google Mail account as those have proven to cause the least amount of headaches for players. If you need help recovering your account, you may use the Account recovery denied Support article for advice.

20-Mar-2023 15:08:31

NxN Skabzz

NxN Skabzz

Posts: 36 Bronze Posts by user Forum Profile RuneMetrics Profile
thank you but how do i get them to approve? i have done this process multiple times and have given them as much info from begining that i can, and im assuming its been denied because i still am not getting password recovery link sent to the new email that i enter at the beginning of the form. is there any other help?

20-Mar-2023 15:13:51

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
thank you but how do i get them to approve? i have done this process multiple times and have given them as much info from begining that i can, and im assuming its been denied because i still am not getting password recovery link sent to the new email that i enter at the beginning of the form. is there any other help? You aren't getting the link because it's being sent to the registered email address that you no longer have access to. In order to fix that, click on the "
contact Jagex support
" shown on the screen after the link has been sent. I have added a screenshot for visualization:


Once you click on that, you will be shown the image below. Enter the NEW registered email address that will replaced the old, inaccessible one. As mentioned above, please try to use a Google Mail account. This is where you will receive your response to the account recovery request:


Keep scrolling down to fill out the information/details that are being asked of you.

20-Mar-2023 15:25:49

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
thank you but how do i get them to approve? They will only approve the recovery request if you provide them with enough information and details that proves to Jagex that you are indeed the account's creator.

Always remember...

• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• Try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. This allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.

Keep trying. You may also use the The Account recovery denied Support article for more assistance. Additionally, whenever a request is denied, you are sent an email with feedback. You may also look at that for guidance.

20-Mar-2023 15:33:56

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