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REAL WORLD TRADING
Real World trading (RWT) means buying or selling in the real world, for real money, things that relate to Jagex accounts. This includes:

In-game items
In-game Gold (GP)
Account names
In addition, paying someone to play your account for you is covered by this rule.

Everything in RuneScape and Old School RuneScape, including the account(s) you use to play the game, are owned by Jagex. Players are given permission to use these accounts by Jagex. However, Jagex do not give permission to anybody to sell or buy things that relate to Jagex accounts.

People who sell items or Gold (GP) often obtain them by:

Cheating or macroing, often known as ‘botting’
Hijacking (also known as 'hacking') other players accounts and taking their items
If you buy things from Real World Traders, you are also encouraging cheating and account hijacking.

People that sell game items, Gold (GP) and account names for real money are breaking the law. You can’t be sure that they will keep your information safe or even provide you with the things you have tried to buy.

If you provide them with payment details they may use your details to make purchases without your permission - also known as 'fraud.' If you provide them with personal information (

this means any information that could be used to identify you in the real world, including your name, date of birth, email address, user name, login details, etc.

) they may use that information without your permission in the future.

You must not attempt to gain unauthorised access to the Jagex Product, the server on which the Jagex Product is stored, or any server, computer or database connected to the Jagex Product. You must not attack the Jagex Products via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act (1990). We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them in accordance with our Privacy Policy. In the event of such a breach, your right to use and licenses granted in these Terms to the Jagex Product will cease immediately without notice from us.

provide them with personal information (

this means any information that could be used to identify you in the real world, including your name, date of birth, email address, user name, login details, etc.

) they may use that information without your permission in the future.

All I'm asking is there a way to get in touch with jagex to resolve this surely if they know that I didn't steal someone's account then they would give me my jagex account back.

BUYING/SELLING AND SHARING ACCOUNTS

Players must not share, transfer or lend their account to anyone else. You may have as many game accounts as you like, but each account should only be used by the person who created it. All game accounts are the property of Jagex and players are only granted limited permission to use accounts. Nobody has our permission to sell accounts.

If you buy an account, it’s likely that the seller will take it back from you after you have already put time, resources and effort into it.

For another player to use your account they will require your login details. This means your account security is weakened. If you allow somebody else to access your account they might steal items or Gold (GP) from you or even try to claim the account belongs to them so they can keep using it forever. In addition, if they cheat or break our rules using your account they could get your account muted or banned for things that you haven’t done.

Sharing accounts is also a form of cheating. This is because sharing an account with somebody else gives you an unfair advantage. Completing challenging achievements and appearing on the HiScores is recognition of individual effort, and should only apply to players who stick to the rules and play fairly.

You must not attempt to gain unauthorised access to the Jagex Product, the server on which the Jagex Product is stored, or any server, computer or database connected to the Jagex Product.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act (1990). We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them in accordance with our Privacy Policy. In the event of such a breach, your right to use and licenses granted in these Terms to the Jagex Product will cease immediately without notice from us.