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SpoonMeBaby
Oct Member 2021

SpoonMeBaby

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Ever since the roll back i can't message anyone on my friends list and it has my name changed in game, is anyone aware of this situation?
Also as i was posting this it had my name as "spoonmebaby" then once i posted it switched to "slapdaworm"

10-Dec-2022 20:37:44 - Last edited on 10-Dec-2022 20:38:36 by SpoonMeBaby

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
SlapDaWorm


Your 'SlapDaWorm' and 'spoonmebaby' accounts are two separate accounts.

When you logged in to post in the forums, you must have been logged in to the website on one account, then logged into the other account without closing the window.

Do you normally play using a mobile? your phone might have locked itself to one account, even though you are trying to log into the other account.
Do you normally use a shortcut login method e.g. Apple, Google etc.?
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10-Dec-2022 21:17:56

SpoonMeBaby
Oct Member 2021

SpoonMeBaby

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
No they are not different accounts like month or month and half ago I used to go by “slapdaworm” but then switched to “spoonmebaby” but today after the rollback when I logged in my friends see my name as slapdaworm but I still see my name as spoonmebaby so when I message them on my friends list they don’t get anything besides it shows they don’t have me added

10-Dec-2022 23:22:58

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
I apologise, you are right. :(
I checked deeper and can see they are both exactly the same.

Do you have a free name change available?
Try changing your name to the one of those two it is supposed to be. Do this from account management outside the game.
This is just to see if the name change bumps the account fully back into the name it is meant to have.

I would like to recommend you submit a Bug Report from inside the game but I suspect that, if your PMs to your friends aren't working, a Bug Report might not work either. But try submitting one anyway.
Instructions: Report a bug
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11-Dec-2022 01:29:41

SpoonMeBaby
Oct Member 2021

SpoonMeBaby

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
It tells me both of the names are taken when I try that and I don’t really want to change to something completely different :( I clearly can’t be the only one this is effecting but have yet to see anyone with this issue.

11-Dec-2022 01:35:38

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
It will tell you both the names are taken when you try from inside the game. That's why you need to do the name change from outside the game.

You have posted as SpoonMeBaby.
Is that what you changed your name to?
If it is, log out fully and close your game window, then open up again and log in to the game and PM your friends to see how things are working.

I have never seen this particular problem before (been doing Account Help for 12 years).
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11-Dec-2022 02:05:26

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