My dad and I have been playing Runescape since 2004. We have a shared email account for Jagex communication, but our individual player accounts have always been separate.
This morning he opened the Jagex Launcher to play, and instead of logging him into the game, it brought up a new login screen. This led to a long process of trying to figure out how to access his character so he could play. We went through all the account support options, which led to us creating a Jagex account and trying to import our characters.
We hit a couple issues that didn't seem to be covered in account support. Since the Jagex Account is now tied to our main email account, does that mean that both of our characters will be considered "owned" by only one of us? If that's the case, then would we not be allowed to play our characters at the same time on different computers?
When we started the process of importing our characters, there was a notice that if we continued, our original login information would be deleted, leaving the Jagex Account login as the only way to access our characters. A further warning stated that if we took this next step, it would be irreversible. And that is when my nerve failed!
At the moment, we are both in Runescape limbo. Neither of us can play the game. Thok and Hans will not be receiving their presents from Santa today.
Any advice on how to proceed would be very much appreciated.
This morning he opened the Jagex Launcher to play, and instead of logging him into the game, it brought up a new login screen. This led to a long process of trying to figure out how to access his character so he could play. We went through all the account support options, which led to us creating a Jagex account and trying to import our characters.
We hit a couple issues that didn't seem to be covered in account support. Since the Jagex Account is now tied to our main email account, does that mean that both of our characters will be considered "owned" by only one of us? If that's the case, then would we not be allowed to play our characters at the same time on different computers?
When we started the process of importing our characters, there was a notice that if we continued, our original login information would be deleted, leaving the Jagex Account login as the only way to access our characters. A further warning stated that if we took this next step, it would be irreversible. And that is when my nerve failed!
At the moment, we are both in Runescape limbo. Neither of us can play the game. Thok and Hans will not be receiving their presents from Santa today.
Any advice on how to proceed would be very much appreciated.
14-Dec-2023 23:21:06
