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Account hacked

Quick find code: 408-409-572-66279848

Apr 2023

Eldyan

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

ok so I was stupid and fell for a phishing trap and now I can't recover my account I can still log in but the only problem is someone else can log in whenever he wants I try to change my password I get e-mailed by this [email protected]> mail which isn't official domain according to phishing support: Official Jagex domains

Check email and website addresses carefully as some fraudsters spoof our official Jagex domains. Official website and email domains will always end in:

*.runescape.com
*.jagex.com
*.runescape.zendesk.com
*.jagexsupport.zendesk.com

Is there anything that I can do to recover it?

10-May-2023 13:37:05

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

This is the page you are looking for Security tips ... <- (link) in '

Jagex's Support Centre

... where you are able to work through that page and take all measures before you can click on the link (

on said page just under the top

)

Take action to keep your account out of the wrong hands. If your account is currently hijacked, recover it here .

and recover your account with the help of Jagex/JMods.

10-May-2023 14:21:38

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Eldyan

Is your email still registered?
You can check this in account management under 'Communication Preferences' .

Also, check the 'Linked Accounts' tab in account management.
If you see any accounts linked in there that shouldn't be, unlink them. Click on 'Manage Steam' to check for a linked Steam account.

Your hijacker problem might be as simple as them having linked a shortcut login through the 'Linked Accounts' tab. And, when you unlink the linked account, your account might be secure again.

Instead of 'changing' your password, 'reset' it.
Go to the Reset password support page and use the 'Account Recovery' button.
Resetting it will force log out anybody who is logged in at the time.
Make sure you set a brand new, never used before password.

If you hit that 'Account Recovery' button and enter your login, the automated email you receive WILL be from Jagex. The message about fraudsters is really referring to unsolicited emails. If you have requested an email from the website then the response email from Jagex will be genuine.

Forum Community Helper -

Information about Moderators and Community Helpers

10-May-2023 14:30:12

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Hey, Eldyan.

To add a bit more to the message that Malua shared above, if you wish to see if any unauthorized linked accounts are present, you should then follow the instructions below. You'll see screenshot for better visualization. If you don't recognized any, remove them immediately as linked accounts allow anyone to log in without entering the password and/or the Authenticator. If you added them yourself, you will also have the option to protect them.

How to: Unlink Unrecognized Linked Accounts or How to Protect Them If You Have Voluntarily Added Them

10-May-2023 16:49:20

The contents of this message have been hidden

11-May-2023 21:27:29

May

2003

Tren

Forum Moderator Posts: 92,683 Emerald Posts by user Forum Profile RuneMetrics Profile

@WorldPeacexp - Your post above has been removed for making unsubstantiated allegations, and is unrelated to the thread author's situation.

If you need assistance with an account issue, please post your own thread for that, rather than hijacker another player's thread. Thanks.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

12-May-2023 02:03:06

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