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LOST AUTHENTICATOR help me plz

Quick find code: 408-409-571-66271149

Mar 2024

Dax521

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

I got a new phone and was following the guide to move my authenticator from the old to the new one. When I thought I had disabled the authenticator to move it I deleted the app on my old phone. Now I can't log in to set up the auth on my new phone because it still says I need my auth code.

Please help, what do I do???

06-Jan-2023 08:25:12

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Dax521

You need access to the registered email of your account in order to disable Authenticator.
The instructions to do it are on the Disable authenticator support page under "If you don't have access to your account or email" .

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06-Jan-2023 09:00:51 - Last edited on 06-Jan-2023 09:01:27 by Malua

Atrko

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

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12-Nov-2023 23:54:03 - Last edited on 12-Nov-2023 23:54:27 by Atrko

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