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Account locked! Need HELP!

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aLoose Screw

aLoose Screw

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I have an account that got locked because somebody tried changing the email address that was registered to the account and I had a 2FA set-up from over 5 years ago. So an email was sent to the registered email address to the account, but I don't have access to that email and I can't recover it. I've made numerous attempts to try to get the account unlocked to no avail. What am I to do? I've provided every piece of information necessary to prove the account was mine. From the time approx the account was created, to the city/state/zip/internet provider used during the creation of the account. I have another account with almost the exact same email address and the same password as the locked account and it's an even older account! What do I do?!?!?! This is absurd! There's no customer service... There's no way to contact anyone. No email addresses... What the hell am I supposed to do?!?

01-Oct-2023 16:22:18

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
aLoose Screw


Are you getting a reply to your recovery?
If you are, how fast do the deny replies arrive back after you submit your form?
If we know this, we can tell how far into the process you are getting stuck.

Is the account actually locked? meaning do you see a message telling you it is locked when you try to log in?
If you do, it means it is safe. The hijacker has been locked out as well.

"There's no customer service... There's no way to contact anyone. No email addresses..."

Jagex handle all contacts from players via the webforms in the Support Centre. Those webforms work better than people realise. Don't panic. If your account is locked, you have time to resolve this.
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01-Oct-2023 23:34:08

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